Absolutely. Our entire collection, be it yellow, white or rose gold, is 100 percent pure gold, through and through. We use 18karat and 14karat real gold to make our jewellery across all categories. Our diamonds are completely original and certified. We have the SGL and IGI certification to authenticate our diamonds and gold. Furthermore, SOLITAIRE STYLE is an all-inclusive Hallmarked jewellery Brand.

We have a 45-day return policy. Which means that you have 45 days from the date of delivery to request for return. Once you raise the return request, we will arrange for a pickup within the next 48 hours from your doorstep. You will get 100 % refund to your bank account or you can use the same amount for your next purchase at SOLITAIRE STYLE.

Our logistics partners are Sequel Global Logistics & BVC . We ship our products with tamper proof package and all our products are insured until it reaches you.

Yes, we offer an exchange within 45 days for the entire value. We also have a lifetime exchange policy which offers 90% exchange value across all jewellery categories. The timelines for the Lifetime Exchange start post the 45-day refund threshold. The process of exchange starts with a quality check of the product; after which, we provide the exchange value. You can then use that value to purchase any other product from our collection.

We have 3 modes of payment at the moment - Cash on Delivery, Net banking and debit/ credit Card payment. The cash on delivery option is available at select locations only.

No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.

Our delivery timeframe for your order would be 10- 12 business days. However, if you buy jewellery from our NEXT DAY SHIPPPING category, it will be dispatched within the next 24 hours of the order.

We ship to over 25,000 Pincodes, which includes cities like Delhi, Guwahati, Mumbai, Raipur, Hyderabad, Chennai, Patna, Bangalore and many more. Please contact our Customer Service team for more information.

No, we do not have a physical store. We are a digital jewellery store and you can shop for our entire collection on our website. Through this, we plan to give you a flawless and hassle-free jewellery shopping experience, every single time.

Sometimes we do not have certain pieces in our stock. Or, it might have been relocate it to any other page. But if you really need the desired product, we will always try our best to help you get the same. For this, you need to get in touch with the customer care team on +91 8108103050.

For just a price of Rs.500, we can provide you with duplicate certificate. “Copy/ duplicate” will be written across such certificate.

Your piece of jewellery is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. We provide complete insurance to your jewellery till it reaches you as we deliver the products to you through reputed courier facilities like Sequel Global Logistics & BVC. We advise not to accept such products that are tampered with.

If the product is not yet shipped, you can easily get the shipping address changed. In such cases, we will make sure to coordinate with our courier agencies to get it delivered to the latest address. You can get in touch with the Customer service team on +91 8108103050. to help you with it. If the product is in transit and the address cannot be changed, we will make sure to reship such product to new address when the product is returned to us.

Our courier agents will always leave a message in such circumstances and will try to deliver the product to you again. However, we request you to plan your purchase and coordinate with the courier team, so that product gets delivered at the right time.

The customer is requested to keep a photocopy of any of the identity proofs like driving license, Pan card, voters id, Aadhar or passport while receiving the product. You would also need to sign on a form after delivery.

In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to person who has initiated the receipt of product. Therefore, we request you to plan and coordinate your purchase so that you receive the product without any problem.

You can easily track the status of order by logging in to our website and clicking on Track Order.

As of now, we undertake shipment only to selected cities of India. If your city is not included in the delivery list, we request you to get in touch with customer service team on +91 8108103050.

If such events, we make sure to wait for about 15 days and then initiate reprocessing or reshipment of the goods.

We provide transit insurance on all goods till they reach you.

Please make sure to follow the simple steps that are mentioned below:

• First of all, select your desired piece of Jewellery and "Add to your Shopping Bag'
• Click on 'Checkout' if in case your orfer is final. If not, 'Continue Shopping'
• Add your name and Email Address on the Checkout Screen to proceed for Billing and Shipping
• Add your shipping details and choose the Payment Options
• Choose the Mode of Payment and then place your the order
• Once done,you will receive a confirmation email on order to the e-mail that you have provided during placing of the order.

Definitely. The confirmation of your order will be sent to the email id that you have provided to use when placing the order.

We accept RuPay, Master card and Visa and we also accept international card. You will need to enter the 16 digit number that is featured on the card and also the CVV Code to initiate payment. We make sure to keep all the debit and credit card details private and also use SSL encryption technology for protecting the card information.

Yes you can. But however, we do not recommend it as we do not accept such items that are modified by third party. It also voids the 45 day return policy and lifetime exchange policy as such modifications, if done incorrectly, can lead to damage of the gems or even the strength of the setting.

Yes we do have engraving service at free of charge.

In such events, you are required to return the product in an an unused condition with its original packing and it should also include original tags, so that the refund can be initiated. You can reach the customer service team on +91 8108103050 or send us an email at sales@solitairestyle.com & report the incident the same day when you received your order. For more details, you can go through our Return & Exchange Policy.

We provide FREE Return Shipping facility. You will get complimentary return shipping on all resizings, refunds or exchanges for all products within the 45-day return policy.

1. First of all, you need to call our customer support team for placing your return request.
2. We will make sure to courier a www.solitairestyle.com tamper evident package to you. This will be in pre-printed form with our return address and unique serial number indicated in it. It will also include your Name and Address on the outside return area.
3. You need to secure your jewellery with original packing materials and certificate in such package that is provided by www.solitairestyle.com. Please note that once this package is sealed, it cannot be opened till it is destroyed.
4. As soon as your package is ready, you can call our customer service team and we will send a courier so that we can pick it up from you.
5. Once the returned item is received by us, the refund or new item will be dealt with.

www.solitairestyle.com never sends an email or call any customer for disclosing or verifying their respective www.solitairestyle.com password, bank account number or credit card details. Such kind of information should be submitted on web page forms after completion of the order on our site or whenever making any kind of updates to My Account section. If you receive any phishing mails, it is advised to go to our website and then to the account instead of clicking on the link.

• If you receive an email or call from unknown contacts personifying as any of the associates or sister concerns of www.solitairestyle .com asking for confirmation of your personal banking information and your password. Do not disregard the request and it is advised that you report the incident to us for further investigation.
• The customers should always be careful with shipment confirmation e-mails and review order so that they are genuine and is sent by solitaire style . For doing this, you need to cross check the confirmation mails with transaction history that is found in accounts section. If in case you receive a confirmation email pertaining to shipment, which is not yours, it is advised to report such an incident to solitaire style.
• Phishing emails will usually have an urgency tone. Be aware of such emails as solitaire style never sends such mails to its customers.
• If you have any doubt on the reliability of any email, make sure not to click on any link that will be included in the mail. This would trigger the malicious software that is installed in your system. Make sure to report such incident to www.solitairestyle.com.